Error Messages When Downloading and Using AnyDesk on Windows 10 64-bit

When trying to download or use AnyDesk on your Windows 10 64-bit system, you may encounter various error messages that can be frustrating and unclear. In this article, we will explain the common error messages you might see when using AnyDesk and provide solutions to troubleshoot these issues.

Session Interrupted Due to Firewall Configuration

One of the most common errors you may encounter is 'Please wait while AnyDesk is trying to restore the session. Connection reset after some time due to an improperly configured firewall.' This error occurs when the remote computer's firewall is not properly configured, causing the connection to be interrupted.

To resolve this issue, you need to configure Interactive Access on the remote computer to always show a connection request and ensure that AnyDesk's window is open on the remote computer. If you are still experiencing issues, please see Disconnecting Sessions for more information.

Cannot Log In Due to Firewall Configuration

Another common error message is 'In almost every case this error occurs due to an improperly configured firewall.' This error code is generated by Windows and displayed by AnyDesk. To resolve this issue, ensure that the remote computer's firewall is properly configured and allow AnyDesk to connect.

Connection Issues Due to Slow Internet or Network Problems

You may also encounter a message saying 'AnyDesk is not connected to the server. This message is either shown due to a slow internet connection, an improperly configured firewall, or a general network problem.' In this case, try restarting AnyDesk and ensuring that the remote computer has a stable internet connection.

Certificate Validation Issues Due to Incorrect System Time

If you are using On-Premises versions of AnyDesk, ensure that the host device is able to connect to your On-Premises server. Additionally, if the system time on the host device is incorrectly configured, it may lead to certificate validation issues. In this case, synchronize the system time through an online time server.

Troubleshooting Tips

To troubleshoot connection issues with AnyDesk on Windows 10 64-bit, follow these general tips:

1. Ensure that AnyDesk is running on the remote computer and connected to the internet.

2. Check your firewall configuration to ensure it allows AnyDesk to connect.

3. Restart AnyDesk and try connecting again.

4. Synchronize the system time on the host device through an online time server.

By following these troubleshooting tips, you should be able to resolve common error messages when using AnyDesk on Windows 10 64-bit. Remember to always check your firewall configuration and ensure that AnyDesk is running smoothly on the remote computer.

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